African Bank Careers Near me – IT Service Desk Agent

Job Responsibilities:

• Follow up procedures, identifying opportunities for improvement and areas of weaknesses
• Escalate change orders that have not been correctly actioned to respective IT department
• Manage the customer experience by explaining the procedures and steps taken toward call resolution
• Communicate poor service outcomes to the relevant support structure / service provider

Job Requirements:

• Communication Skills (verbal, listening & written)
• Telephone Etiquette
• Negotiation Skills
• Sense of urgency
• Problem Solving Skills
• Data capture skills
• Computer Literacy (MS Office)

Qualification & Experience:

• A+ Certificate (2 weeks)
• Grade 12
• 1 year working experience in an IT Service Delivery environment

Job Details:

Company: African Bank Limited

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Midrand, Gauteng, South Africa

Application Deadline: N/A

Apply Here

jobafrican.xyz