Wednesday , March 15 2023

African Bank Careers Near me – IT Service Desk Agent

Website African Bank Limited

Job Responsibilities:

  • Follow up procedures, identifying opportunities for improvement and areas of weaknesses
  • Escalate change orders that have not been correctly actioned to respective IT department
  • Manage the customer experience by explaining the procedures and steps taken toward call resolution
  • Communicate poor service outcomes to the relevant support structure / service provider

Job Requirements:

  • Communication Skills (verbal, listening & written)
  • Telephone Etiquette
  • Negotiation Skills
  • Sense of urgency
  • Problem Solving Skills
  • Data capture skills
  • Computer Literacy (MS Office)

Qualification & Experience:

  • A+ Certificate (2 weeks)
  • Grade 12
  • 1 year working experience in an IT Service Delivery environment

Job Details:

Company: African Bank Limited

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Midrand, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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