Altron Bytes Learnership 2022 – Contact Centre Agent

Job Responsibilities:

• Resolve general and technical queries using all platforms, i.e., telephonically and or remotely.
• Manage and resolve customer complaints.
• Provide PMA based troubleshooting.
• Ensure all support service levels are met.
• Follow up customer calls where necessary.
• Query escalation using proper channels.

Job Requirements:

• Ability to conduct basic Installations on inhouse products.
• Ability to grasp and guide clients through Altron HealthTech’s products and services as well as third-party products.
• Ability to answer the telephone professionally while providing solutions and answers on Altron HealthTech related queries.
• Knowledge of Switching products would be advantageous.
• Basic Network and Windows skills

Qualification & Experience:

• Diploma (or similar) an advantage.
• Minimum of 3 years in the medical IT industry
• 2 years Medical claims experience
• Call centre experience would be advantageous
• 2 -3 years IT/software support
• PMA applications background
• A+, N+ or MCSE certificate

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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