Monday , January 30 2023

Altron Bytes Vacancies – Junior Application Support Analyst

Website Altron

Job Description:

To investigate, analyse, resolve and advise on support issues in a business application support environment.

Job Responsibilities:

  • Addressing advanced customer business and technical queries
  • Participate in performance measurement of support team members
  • Understanding client’s business processes and requirements
  • Assist with providing and implementing temporary workarounds
  • Attend and provide input into weekly, monthly and ad hoc customer support meetings
  • Review and improve operational requirements relating to the business processes
  • Advise and train support teams with investigations and support processes
  • Participate in the support team standby schedule

Job Requirements:

  • Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
  • Mature person with the sense of responsibility to do after hours standby
  • Problem solving exposure at application and business transaction level using application log files and SQL database queries
  • Commitment to performing routine as well as investigation/analysis work tasks
  • Self-motivated, proactive, taking ownership of problems until they are resolved

Qualification & Experience:

  • 3 Year tertiary or relevant IT qualification
  • 3 – 5 years application support engineer experience

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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