Jobafrican
Website Altron
Job Description:
To investigate, analyse, resolve and advise on support issues in a business application support environment.
Job Responsibilities:
- Addressing advanced customer business and technical queries
- Participate in performance measurement of support team members
- Understanding client’s business processes and requirements
- Assist with providing and implementing temporary workarounds
- Attend and provide input into weekly, monthly and ad hoc customer support meetings
- Review and improve operational requirements relating to the business processes
- Advise and train support teams with investigations and support processes
- Participate in the support team standby schedule
Job Requirements:
- Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
- Mature person with the sense of responsibility to do after hours standby
- Problem solving exposure at application and business transaction level using application log files and SQL database queries
- Commitment to performing routine as well as investigation/analysis work tasks
- Self-motivated, proactive, taking ownership of problems until they are resolved
Qualification & Experience:
- 3 Year tertiary or relevant IT qualification
- 3 – 5 years application support engineer experience
Job Details:
Company: Altron
Vacancy Type: Full Time
Job Functions: N/A
Job Location: Cape Town, Western Cape, South Africa
Application Deadline: N/A
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