Altron Careers – Junior Application Support Engineer

Job Description:

Provide monitoring/support/investigation/fault administration on Altron Systems Integration applications

Job Responsibilities:

• Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
• Perform proactive analysis of failures and trends on Altron SI applications and data to improve service levels
• Liaise with and provide assistance to customer representatives during problem resolution
• Monitor, log, investigate and resolve failures on transaction processing applications

Job Requirements:

• Ability to solve low to medium complexity problems
• Understand the support team technical competency
• Commitment to performing routine as well as investigation/analysis work tasks
• Mature person with the sense of responsibility to do after hours standby
• Self-motivated, proactive, taking ownership of problems until they are resolved

Qualification & Experience:

• 3 Year tertiary qualification or a relevant IT qualification
• 1 – 2 years application support experience

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

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