Amazon Careers South Africa – Senior Technical Specialist

Job Description:

AWS Trust & Safety (T&S) is a global team that helps protect against abusive use of AWS services while simultaneously working to build trust with AWS’s customers, partners, and other stakeholders. T&S engages with a variety of stakeholders to understand cloud infrastructure related trust and safety issues, develop fit-for-purpose frameworks to assess and minimize risks for AWS’s customers, and develop guidelines and processes for responding to trust and safety issues.

Job Responsibilities:

• Drive project facilitation and goal setting for T&S improvement programs.
• Help to influence leadership decisions regarding company policy, emerging trends and detection and response policies across customer segments for abuse issues.
• You will work with internal and external stakeholders to investigate and resolve abuse incidents across multiple services for AWS
• Drive high-impact and highly cross-functional initiatives while simultaneously tracking a set of smaller projects.
• Evolve the team and mentor T&S to effectively mitigate large scale abuse events.
• Lead incident/problem reviews and ad hoc analyses to identify gaps and influence system and process improvements.

Job Requirements:

• Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience.
• Demonstrated success driving cross-functional deliverables.
• Team player with ability to work in large groups or independently.
• Good technical knowledge and understanding of Internet security concepts and vulnerabilities.

Qualification & Experience:

• AWS Cloud Practitioner Certification.
• Advanced experience with MS Excel, including functions and formulas.
• SQL and/or other relational database experience.
• AWS Solutions Architect Certification
• Lean Six Sigma or other project management certification
• Bachelors degree. In lieu of a degree, additional years of hands-on experience may be substituted.
• 4+ years experience in a Trust and Safety or similar environment working with issues related to online abuse.

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Functions: IT Consulting

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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