Amazon Jobs From Home South Africa – AbeBooks Specialist

Job Responsibilities:

• Supports by answering product related questions by responding in real-time inquiries.
• Maintains a working knowledge of Operations and is able to answer enquiries.
• Works with quality assurance to conduct quality evaluations and provides feedback through various reporting mechanisms
• Handles escalations.
• Maintains set quality scores and productivity targets.
• Remains current on latest issues and customer facing impacts.

Job Requirements:

• A basic understanding of project management
• Well-developed observational and analytical skills
• Demonstrates a methodical approach in tasks
• Effective time management and team work
• Shows a drive for improvement of learning and design processes
• Able to deliver feedback, coaching and deliver training
• Well-honed communications skills, including presentation skills
• Instructor experience (internal candidates)

Qualification & Experience:

• Experience using all MS packages, such as Word, Excel, and Power Point
• Trainer or Learning Assistant experience
• 1+ Year of relevant Customer Service experience

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Functions: Internet Publishing

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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