Sunday , February 5 2023

Amazon Jobs Online – Incident Management Engineer

Website Amazon

Job Description:

AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Manager to join our team to provide incident response and account ownership.

Job Responsibilities:

  • Drive the resolution of large scale customer impacting incidents as part of a team rotation
  • Prioritize, manage, and own emerging and developing customer issues from start to finish
  • Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
  • Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
  • Lead projects and virtual teams to drive operational improvements
  • Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
  • Conduct continuous real-time proactive monitoring of customer metrics

Job Requirements:

  • 2+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
  • Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
  • 5+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Functions: IT Consulting

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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