Tuesday , February 7 2023

Amazon Virtual Jobs – German CS Associate

Website Amazon

Job Description:

Amazon is seeking German customer-focused, values driven, passionate, articulate, detail-oriented and disciplined applicants with a desire to contribute to world-class customer service in a Virtual (Work from Home) environment on a permanent basis (40 hours per week as per scheduled shifts). Amazon Customer Service Associates are a critical part of our mission to deliver timely, accurate, and professional customer service to all Amazon customers.

Job Responsibilities:

  • Meet or exceed quality and productivity goals assigned by management
  • Follows company policies and processes in order to process customer requests appropriately
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
  • Demonstrates appropriate sense of urgency for resolving customer problems
  • Maintains a positive and professional demeanor and portrays the company in a positive light
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Demonstrates knowledge and use of departmental resources, policies and procedures

Job Requirements:

  • South African Citizen/Permanent Resident
  • German (A2 or higher) & English communication skills
  • Computer knowledge (speed, accuracy and navigation)
  • Minimum 12-month service industry experience
  • Completed NQF Level 4 or a Matric qualification or higher

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Functions: IT Consulting

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here


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