Tuesday , February 7 2023

Careers at Takealot – Online Shopping Assistant

Website Takealot

Job Description:

takealot.com, a leading South African online retailer, is looking for highly talented Online Shopping Assistants to support the FNB business in our Customer Service environment.

Job Responsibilities:

  • Communicate with customers via phone to schedule FNB cards
  • Assessing any service failure to identify the root cause and take appropriate action to ensure similar failures are avoided
  • Deliver timely, accurate and professional customer service
  • Take ownership of our customers and ensure that their needs are met as soon as possible
  • Prioritise and handle all outbound and incoming calls in English
  • Liaise between internal departments to solve customer queries

Job Requirements:

  • Ability to demonstrate empathy towards customer’s issues
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Customer-centric, the ability to create a positive customer experience for all queries
  • Ability to clearly understand and respond appropriately to the issues that customers present
  • Be Collaborative, a team player, understand your actions impacts on your team

Qualification & Experience:

  • Min. 6 -12 months customer service experience
  • Senior Certificate or Higher

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Functions: Retail

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here


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