DSV Vacancies Pretoria – Customer Service Specialist

Website DSV - Global Transport and Logistics

Job Description:

Manage all client transport movements by Monitor real time Status Updated, either by Mobile App, GPS devise and in absence of such update in VFT directly. Using all the relevant systems and confidential information provided timorously within the customer’s SLA

Job Responsibilities:

  • Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
  • Report and vehicle breakdown or delays and take corrective action
  • Monitor drivers on assigned routes and report any delays and take corrective actions
  • Monitor individual trip movements to be executed as provided in the Fine Loads Screen
  • Assign appropriate Driver and Vehicle in VFT to the TRIP
  • Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
  • Liaise with suppliers on delays at pickup and escalate to Management and client

Job Requirements:

  • Must have own reliable transport
  • Ability to work in cross-functional teams
  • Excellent telephone etiquette
  • Excellent administration skills required
  • Ability to think pro-actively and under extreme pressure
  • Be able to work overtime and both day/and/night shifts (3 shifts, 24 hours)

Qualification & Experience:

  • Previous experience within a contact centre and Client Services environment
  • Experience within the logistics environment

Job Details:

Company: DSV – Global Transport and Logistics

Vacancy Type: Full Time

Job Functions: Employees

Job Location: Pretoria, Gauteng, South Africa

Application Deadline: N/A

Apply Here


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