Fidelity Jobs – Technical Coordinator

Website Fidelity Services Group

Job Description:

To co-ordinate all technical service / small installation work from an administrative perspective to facilitate accurate and efficient service delivery and accurate administrative processing to invoicing. Revised and accurate service variances and quoting, highly efficient communication to customers internal and external to keep customers up to date with scheduling and timelines verbally and written. Due to the Fire Business operating in the Business to Business operating model, professional communication, timeous communication and extreme due diligence on following up with customers and handling complaints and service/installation work fast and efficiently

Job Responsibilities:

  • Record the Technicians daily whereabouts and take corrective measures should the technicians work schedule need to be amended and communicate to the customers of expected delays.
  • Informing sales reps on variances on work where additional po is required
  • Verbal and written communication to customers on service/project timelines
  • Raising orders for jobs
  • Schedule Technician’s work daily and keep customers informed
  • Preparation of paperwork to facilitate invoicing to customers
  • Coordinating of stock for repairs on customer sites fast and efficiently
  • Schedule jobs with clients and technicians (Internal and external)

Job Requirements:

  • Timely decision making
  • Planning
  • Team player
  • Technical / functional skills
  • Excellent Time management
  • Customer Service orientated

Qualification & Experience:

  • Basic Project understanding
  • Matric or equivalent
  • Minimum 3 years administration and customer service experience
  • Financial terms understanding
  • Typing speed of 50+ wpm
  • Computer Literate (MS Office, Outlook)

Job Details:

Company: Fidelity Services Group

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

Apply Here

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