Jobafrican
Website FNB South Africa
Job Description:
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Job Responsibilities:
- Conductthemselves in an ethical manner at all times
- Ensureactivities support cost containment and reduction
- Demonstratesbehaviour in support of the organizational values
- Identifyand sell/cross sell products aligned to customer needs
- Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
- Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
- Adhereto the TCF (Treating Customer fairly) principles in all that you do
- Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
- Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience.
- Maximizechannel optimisation opportunities identified aligned to customer needs
Qualification & Experience:
- Minimum Qualification : NQF 4 Qualification
- Years of Experience : 1-2 years related experience
- Person must not be an unrehabilitated insolvent
- Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
Job Details:
Company: FNB South Africa
Vacancy Type: Full Time
Job Functions: N/A
Job Location: Mahikeng, North West, SA
Application Deadline: N/A
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