FNB Bank Teller Vacancies – Call Centre Team Leader

Website FNB South Africa

Job Description:

Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client relationship

Job Responsibilities:

  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
  • Drive significant growth and profitability in the context of cost management.
  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Contact prospective clients and sell appropriate banking products in order to achieve Team sales targets.
  • Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints.
  • Comply with governance in terms of legislative and audit requirements.

Qualification & Experience:

  • Person must not be an unrehabilitated insolvent.
  • Experience : 3 – 4 years related experience.
  • Minimum Qualification: Diploma or Degree.

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here


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