Monday , January 30 2023

FNB Internship – Multi Skilled Consultant

Website FNB South Africa

Job Description:

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Conductthemselves in an ethical manner at all times
  • Takesaccountability for own performance, personal and career development
  • Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
  • Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
  • Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
  • Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience.
  • Identifyand sell/cross sell products aligned to customer needs
  • Improveknowledge and competencies by completing training specific for role as pereCareers
  • Demonstratesbehaviour in support of the organizational values
  • Maximizechannel optimisation opportunities identified aligned to customer needs
  • Adhereto the TCF (Treating Customer fairly) principles in all that you do
  • Connectwith our customers by living up to our brand promise of how can we help you? atall times.

Qualification & Experience:

  • Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
  • Minimum Qualification : NQF 4 Qualification
  • Years of Experience : 1-2 years related experience
  • Person must not be an unrehabilitated insolvent

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Klerksdorp, North West, SA

Application Deadline: N/A

Apply Here

jobafrican.xyz

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