Monday , January 30 2023

FNB Job Vacancies – Multi Skilled Consultant

Website FNB South Africa

Job Description:

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Identify and sell/cross sell products aligned to customer needs
  • Ensure activities support cost containment and reduction
  • Demonstratesbehaviour in support of the organizational values
  • Conduct themselves in an ethical manner at all times
  • Fulfilling transactions above the benchmark set and providing an exceptional customerexperience.
  • Optimize every customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do
  • Converse with our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
  • Takes accountability for own performance, personal and career development
  • Maximize channel optimisation opportunities identified aligned to customer needs
  • Always comply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions

Qualification & Experience:

  • Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
  • Minimum Qualification : NQF 4 Qualification
  • Person must not be an unrehabilitated insolvent
  • Years of Experience : 1-2 years related experience

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Bramley, Gauteng, SA

Application Deadline: N/A

Apply Here

jobafrican.xyz

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