Monday , January 30 2023

FNB Jobs in Gauteng – IT Customer Relationship Manager

Website FNB South Africa

Job Description:

Manage the relationship with current potential customers to balance return on investment. Negotiates and executes service level agreements

Job Responsibilities:

  • Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·
  • Resources management (software/hardware).
  • Analyse trend reporting (Service Level Reports) and ensure deviations from “agreed” service levels are addressed and necessary feedback provided to clients.
  • Management functions.
  • Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·

Job Requirements:

  • Good awareness of Quality Standards and Service Level Agreements
  • IT infrastructure or Major Incident background – Advantage
  • Service Now IT Service Management Tool – Advantage

Qualification & Experience:

  • Must have experience working within a 24×7 complex, high pressured environment
  • Degree or Diploma and the required Certification.
  • Previous teller experience will be an added advantage TCD experience preferable.
  • Team leadership/Management experience.

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Functions: Banking

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

jobafrican.xyz

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