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Website FNB South Africa
Job Description:
Manage the relationship with current potential customers to balance return on investment. Negotiates and executes service level agreements
Job Responsibilities:
- Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services·
- Resources management (software/hardware).
- Analyse trend reporting (Service Level Reports) and ensure deviations from “agreed” service levels are addressed and necessary feedback provided to clients.
- Management functions.
- Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition·
Job Requirements:
- Good awareness of Quality Standards and Service Level Agreements
- IT infrastructure or Major Incident background – Advantage
- Service Now IT Service Management Tool – Advantage
Qualification & Experience:
- Must have experience working within a 24×7 complex, high pressured environment
- Degree or Diploma and the required Certification.
- Previous teller experience will be an added advantage TCD experience preferable.
- Team leadership/Management experience.
Job Details:
Company: FNB South Africa
Vacancy Type: Full Time
Job Functions: Banking
Job Location: Johannesburg, Gauteng, South Africa
Application Deadline: N/A
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