Tuesday , February 7 2023

FNB Learnerships – Branch Consultant FAIS E

Website FNB South Africa

Job Description:

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  • Demonstrates behaviour in support of the organizational values.
  • Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
  • Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
  • Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
  • Conduct themselves in an ethical manner at all times.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
  • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do.

Qualification & Experience:

  • An appropriate recognised business Diploma or Higher Certificate at NQF level 6
  • Experience: 1-2 years related experience
  • Person must not be an unrehabilitated insolvent
  • FAIS – Yes
  • Regulatory Exam qualification
  • Minimum Qualification: NQF 4 Qualification

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Kuruman, Northern Cape, SA

Application Deadline: N/A

Apply Here

jobafrican.xyz

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