Monday , February 6 2023

FNB Learnerships – CX Design Specialist

Website FNB South Africa

Job Description:

To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey

Job Responsibilities:

  • Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience
  • Develop, encourage and nurture collaborative relationships across area of specialisation
  • Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
  • Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

Job Requirements:

  • Knowledge on the customer journey lifecycle within a Banking environment
  • Knowledge of customer experience management approaches and methodologies used in
  • Knowledge of project management methodologies and principles

Qualification & Experience:

  • 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
  • Relevant Degree in Marketing / Customer Experience (CX) or Industrial Engineering

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Functions: Banking

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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