Jobafrican
Website FNB South Africa
Job Description:
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Job Responsibilities:
- Follow up with the applicable customer to ensure that the complaint was resolved to the customer’s satisfaction
- Manage own development to increase own competencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Prepare business communication that is of a professional standard
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
- Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
- Resolve all customer queries efficiently, and within agreed timelines.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
Qualification & Experience:
- Grade 12 or relevant tertiary qualification.
- 4-5 Years banking experience.
Job Details:
Company: FNB South Africa
Vacancy Type: Full Time
Job Functions: N/A
Job Location: Johannesburg, Gauteng, SA
Application Deadline: N/A
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