Monday , January 30 2023

FNB Vacancies – Sales and Service Consultant

Website FNB South Africa

Job Description:

To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

  • Identify and sell/cross sell products aligned to customer needs
  • Maximize channel optimisation opportunities identified aligned to customer needs
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to
  • eChannels and or encourage use of digital and self-service channels
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do
  • Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
  • Conduct themselves in an ethical manner at all times
  • Ensure activities support cost containment and reduction
  • Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs

Qualification & Experience:

  • Regulatory Exam qualification
  • Preferred (Ideal) Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • 1- 2 years related experience
  • Minimum Requirement: NQF 4 Qualification
  • An appropriate recognised business Diploma or Higher Certificate at, NQF level 6
  • FAIS – Yes

Job Details:

Company: FNB South Africa

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Colesberg, Northern Cape, SA

Application Deadline: N/A

Apply Here

jobafrican.xyz

Check Also

Half Price Books Jobs – Online Job Applications

Job hopefuls who hope to build their career in the field where they can have …