Wednesday , March 22 2023

Job Vacancies in Nelspruit – Support Engineering Manager

Website GitLab

Job Description:

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

Job Responsibilities:

  • Helping support engineers develop and nurture their skills and experience.
  • Holding regular 1:1s with all members on your team.
  • Driving team members to be “Managers of one”.
  • Creating, updating, or reviewing documentation changes based on customer interactions.
  • Engaging with our customers to triage their issues via tickets and video conferencing.
  • Building processes that enable team members to collaborate and execute.
  • Creating a sense of psychological safety on your team.

Job Requirements:

  • You’ve got a keen eye for forward thinking solutions (Kubernetes, Containers, etc.).
  • You’re able to perform complex Linux System Administration tasks.
  • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
  • You demonstrate excellent spoken and written English.

Qualification & Experience:

  • You have an affinity for (and experience with) providing customer support, and making customers happy.
  • You have more than 2 years experience leading Support Engineering teams.
  • You’ve got 5+ years of support experience.
  • You’ve got advanced analytical and problem solving skills.

Job Details:

Company: GitLab

Vacancy Type: Full Time

Job Functions: IT Consulting

Job Location: Nelspruit, Mpumalanga, South Africa

Application Deadline: N/A

Apply Here

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