Lancet Careers – Contact Centre Agent

Job Description:

This post holder is responsible for handling calls from new and existing customers regarding a variety of requests, using their knowledge of products or services as well as great customer service skills. Provide support and offer information as needed to keep customers satisfied and retain business.

Job Responsibilities:

• Monitor own after call work time to ensure call answering service levels are always met
• Ensure that there are no issues/complaints due to process deviations
• Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette
• Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation
• Must display excellent knowledge on the medical aids and private book to ensure resolution on queries
• Maintain confidentiality of patient’s personal data and other information to protect the privacy and integrity of the organisation.
• Record all client profiles on script and Meditech to ensure records move within the strategy
• Process problems to be identified and solutions to be recommended

Job Requirements:

• Attention To Detail
• Problem solving
• Flexibility
• Stress management
• Ability to use own initiative
• Communication

Qualification & Experience:

• Grade 12
• 3 to 5 years relevant experience
• Computer literate

Job Details:

Company: Lancet Laboratories

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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