Wednesday , March 15 2023

Life Group Vacancies – Services Manager

Website Life Healthcare

Job Description:

An opportunity exists for a Services Manager at Life Wilgers reporting to the Hospital Manager, Jackie Simonato. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include: Catering services, Cleaning/Bundled services, Security services, Garden services, Hygiene services, Pest Control services, Medical/Healthcare risk waste services, General Waste services, Laundry services, Coffee Shops and Paid Parking Services.

Job Responsibilities:

  • Preparing for and participate in various audits
  • Participating actively, where necessary, on internal and external review meetings
  • Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately
  • Planning, agreeing and implementing Capex expenditure with hospital management
  • Maintaining productive relationships with service providers through regular meetings
  • Participating in budgeting process and monitor performance against budget
  • Ensuring invoices are captured according to approved catalogues and contracts
  • Ensuring compliance to all health industry regulatory bodies assessments (DOH Core standards, COHSASA, OHSC Norms and Standards)
  • Ensuring accurate and timeous invoices are received from external suppliers for processing
  • Reviewing SLA and document specific hospital requirements and ensure signature by relevant parties
  • Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility
  • Review services benchmark report to effectively manage outsourced services cost and quality metrics
  • Driving and monitoring conformance to SLA, identify gaps and implement corrective action
  • Identifying alert and incident trends and drive corrective actions
  • Effective relationship building with internal and external stakeholders
  • Ensuring compliance to ISO 9001:2008 and ISO 1400:2004

Job Requirements:

  • Problem-solving, analysis and judgement
  • High level of flexibility and resilience
  • Leading by example
  • Contribute towards meaning input and continuous improvement initiatives
  • Ability to work well under pressure, individually as well as in a team
  • Excellence orientated
  • Motivating, influencing and developing people
  • Ethical behaviour
  • Work across all disciplines taking responsibility for and acknowledge service levels
  • Resilience
  • Customer responsiveness

Qualification & Experience:

  • Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services contracts (non-negotiable)
  • Minimum 3 years’ experience managing large teams (non-negotiable)
  • Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail, FMCG or related sectors
  • Experience in managing budgets and forecasting
  • Knowledge and exposure in Industrial Relations (advantageous)
  • A recognised 3 – 4 year Degree or National Diploma at NQF level 6 or 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts
  • Management, Project Management or related (non-negotiable)
  • Experience in the procurement and management of facilities related services
  • Experience in working in a multi-disciplinary environment

Job Details:

Company: Life Healthcare

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

Apply Here

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