Mediclinic Panorama Vacancies – Patient Experience Manager

Job Description:

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public

Job Responsibilities:

• Manage marketing and communication initiatives
• Lead and Manage the people in the Patient Experience Function
• Utilise patient experience index data to improve patient experience
• Manage patient journey campaigns
• Manage overall patient experience within hospital
• Manage key account and stakeholder relations

Job Requirements:

• Understanding of the Mediclinic Patient Journey
• Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures
• Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
• The utilisation and application of Patient Experience related Administration and Survey Systems (e.g. Press Ganey)
• Knowledge, understanding and application of client satisfaction best practices

Qualification & Experience:

• ESSENTIAL MINIMUM EXPERIENCE: 5 years’ experience in service-oriented environment/operations
• DESIRED EXPERIENCE: Experience in the healthcare and service industry
• DESIRED EDUCATION: Tertiary qualification in human sciences (Majors in Nursing, Social Work, or Psychology)
• ESSENTIAL EDUCATION: Grade 12

Job Details:

Company: Mediclinic

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Panorama, Western Cape, SA

Application Deadline: N/A

Apply Here

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