Old Mutual Vacancies – Claims Assessor

Website Old Mutual

Job Description:

To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.na

Job Responsibilities:

  • Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards
  • Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules
  • Manage time and workloads to ensure that deadlines and targets are met.
  • Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).

Job Requirements:

  • Underwriting, medical and investigation experience will be an advantage.
  • Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends
  • Monitor business results.
  • Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.

Qualification & Experience:

  • RE Certification (Advantageous)
  • Tertiary qualification (Advantageous)
  • Matric Certificate (Required)
  • 1 – 2 years’ Life insurance claims experience (Required)

Job Details:

Company: Old Mutual

Vacancy Type: Full Time

Job Functions: Financial Services

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here


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