Santam Learnership – MIS Specialist

Website Santam Insurance

Job Description:

Operations Shared Service provides key analytics to Management of Santam’s Contact Centre in order for them to achieve their objectives by providing a service on an analysis and interpretation of key drivers within the Contact Centre

Job Responsibilities:

  • Relationship Management and internal and external customer focus
  • Provide assistance to Strategic Business Unit Heads to build business cases and prepare strategic proposals
  • Facilitate formulation and implementation of governance framework, i.e. Balance Scorecard , Business Planning and Information management
  • Evaluate the financial performance of Business Units and provide regular, relevant reports highlighting areas of inadequate performance

Job Requirements:

  • MS PowerPoint and presentation skills
  • Strong MS Excel, Excel Macros, Power Query and SharePoint skills.
  • Understanding of Contact Centre Technology & systems
  • Communication & Facilitation skills

Qualification & Experience:

  • Diploma and the required Certification with 4 to 6 years related experience.
  • IT governance and compliance

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Functions: Insurance

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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