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Website Santam Insurance
Job Description:
Operations Shared Service provides key analytics to Management of Santam’s Contact Centre in order for them to achieve their objectives by providing a service on an analysis and interpretation of key drivers within the Contact Centre
Job Responsibilities:
- Relationship Management and internal and external customer focus
- Provide assistance to Strategic Business Unit Heads to build business cases and prepare strategic proposals
- Facilitate formulation and implementation of governance framework, i.e. Balance Scorecard , Business Planning and Information management
- Evaluate the financial performance of Business Units and provide regular, relevant reports highlighting areas of inadequate performance
Job Requirements:
- MS PowerPoint and presentation skills
- Strong MS Excel, Excel Macros, Power Query and SharePoint skills.
- Understanding of Contact Centre Technology & systems
- Communication & Facilitation skills
Qualification & Experience:
- Diploma and the required Certification with 4 to 6 years related experience.
- IT governance and compliance
Job Details:
Company: Santam Insurance
Vacancy Type: Full Time
Job Functions: Insurance
Job Location: Johannesburg, Gauteng, South Africa
Application Deadline: N/A
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