Wednesday , February 8 2023

Take a Lot Job Application – Client Relations Administrator

Website Takealot

Job Description:

takealot.com, a leading South African online retailer, is looking for a highly talented Client Relations Administrator to join our Takealot Delivery Team in Cape Town

Job Responsibilities:

  • Liaising with customers to obtain further information to facilitate investigation resolution
  • Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients
  • Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively.
  • Support insight generation for reporting back to business, identifying root cause for trend analysis
  • Liaise with TDT (Takealot Delivery Team) branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution
  • Process gap analysis – recommendation of business process improvements

Job Requirements:

  • Good interpersonal skills – works well with others, able to motivate a complex team with diverse skills
  • Focused, self-motivated and target driven; determined to succeed
  • Understanding of Distribution Centre purpose, function and operation at a detail level
  • Respond quickly to changing situations and works well under pressure while maintaining individual team effectiveness
  • Self-starter able to initiate new projects

Qualification & Experience:

  • Experience in building business reports and presentations
  • Complaints handling experience
  • Zendesk experience advantageous
  • MS Office experience (Excel and PowerPoint specifically)
  • Food delivery customer service experience advantageous
  • Customer service experience
  • Tertiary qualification advantageous

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Functions: Retail

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

jobafrican.xyz

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