Take a Lot Job Application – Client Relations Administrator

Job Description:

takealot.com, a leading South African online retailer, is looking for a highly talented Client Relations Administrator to join our Takealot Delivery Team in Cape Town

Job Responsibilities:

• Liaising with customers to obtain further information to facilitate investigation resolution
• Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients
• Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively.
• Support insight generation for reporting back to business, identifying root cause for trend analysis
• Liaise with TDT (Takealot Delivery Team) branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution
• Process gap analysis – recommendation of business process improvements

Job Requirements:

• Good interpersonal skills – works well with others, able to motivate a complex team with diverse skills
• Focused, self-motivated and target driven; determined to succeed
• Understanding of Distribution Centre purpose, function and operation at a detail level
• Respond quickly to changing situations and works well under pressure while maintaining individual team effectiveness
• Self-starter able to initiate new projects

Qualification & Experience:

• Experience in building business reports and presentations
• Complaints handling experience
• Zendesk experience advantageous
• MS Office experience (Excel and PowerPoint specifically)
• Food delivery customer service experience advantageous
• Customer service experience
• Tertiary qualification advantageous

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Functions: Retail

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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