Takealot Careers Cape Town – Takealot Delivery Assistant

Job Description:

The Takealot Delivery Team in Customer Service are a central communications hub for both Customer Services as well as the TDT branch network. Simply put, their main task is to ensure the successful delivery of as many orders as possible.

Job Responsibilities:

• Ensure all escalated delivery cases are addressed and resolved daily. Queues must be cleared daily.
• Make quick decisions – Coordinate arrangements for urgent deliveries.
• Inbound and outbound telephonic support to TDT branches for CS queries.
• Reschedule Failed Deliveries – communicating between customers and TDT Branches.
• Log complaints regarding TDT branches e.g. driver conduct/failure.
• Create replacement orders for lost/damage parcels.

Job Requirements:

• Proven track record of exceptional resolution and turn-around time resolving complex cases
• Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
• In-depth knowledge of the brands and systems that support the Takealot delivery network
• Strong analytical and critical thinking, using data to inform decision
• Must be able to work weekends and overtime as required

Qualification & Experience:

• Customer-obsessed, able to create a positive customer experience for all contacts
• National Senior Certificate or Higher
• Minimum of 6- 12 months customer service experience

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Functions: Retail

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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