Jobafrican
Website Takealot
Job Description:
We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great
Job Responsibilities:
- Deliver individual/group coaching sessions to ensure KPI Targets are met.
- Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
- Assess any service failure and identify the root cause and take appropriate action ensure similar failures are avoided
- Liaise with internal departments to solve customer queries and escalate customer-facing challenges to the relevant stakeholders
- Report on the overall quality of customer interaction activity per agent in your team.
- Lead a team of 15 + Online Shopping Assistants and optimally manage all staffing needs, productivity, and quality
- Take ownership of a customer and ensure their needs are met as soon as possible
Job Requirements:
- A self-starter that’s comfortable with constant change
- Knowledge of delivery and or courier services
- Ability to compile feedback in writing and for verbal purposes
- Comfortable and able to function in an ambiguous, fast-paced, high-pressure environment, while maintaining high-quality outputs
- Ability to use multiple systems and multitask in a fast-paced environment
Qualification & Experience:
- National Senior Certificate and ideally post-matric study
- Minimum 18 months within the contact center environment and exposure to related positions
Job Details:
Company: Takealot
Vacancy Type: Full Time
Job Functions: Retail
Job Location: Cape Town, Western Cape, South Africa
Application Deadline: N/A
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