Wednesday , March 15 2023

Takealot Work From Home Jobs – Customer Service Team Leader

Website Takealot

Job Description:

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

Job Responsibilities:

  • Deliver individual/group coaching sessions to ensure KPI Targets are met.
  • Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
  • Assess any service failure and identify the root cause and take appropriate action ensure similar failures are avoided
  • Liaise with internal departments to solve customer queries and escalate customer-facing challenges to the relevant stakeholders
  • Report on the overall quality of customer interaction activity per agent in your team.
  • Lead a team of 15 + Online Shopping Assistants and optimally manage all staffing needs, productivity, and quality
  • Take ownership of a customer and ensure their needs are met as soon as possible

Job Requirements:

  • A self-starter that’s comfortable with constant change
  • Knowledge of delivery and or courier services
  • Ability to compile feedback in writing and for verbal purposes
  • Comfortable and able to function in an ambiguous, fast-paced, high-pressure environment, while maintaining high-quality outputs
  • Ability to use multiple systems and multitask in a fast-paced environment

Qualification & Experience:

  • National Senior Certificate and ideally post-matric study
  • Minimum 18 months within the contact center environment and exposure to related positions

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Functions: Retail

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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