Telesure Call Centre Jobs – IDRD Consultant

Job Description:

Review and resolve escalated claims outcome related disputes in a fair and equitable manner. Contribute to the safeguarding of the organisations reputation by mitigating risk relating to disputes.

Job Responsibilities:

• personal potential.
• Ensure all work meets operational, technical and financial results and/ or targets as and when required.
• Ask relevant questions to evaluate the customer’s level of understanding and to identify and respond to areas requiring further information or explanation.
• Responsibilities may include processing disputes, dealing with complex queries and investigating and resolving customer disputes and complaints.
• Build and maintain relevant relationships with internal departments to assist in managing the customers complaints.
• Act as first line mandated representative providing customer service and handle customer disputes and liaise with the customer/customer’s attorneys within the given time frames provided by Management.

Job Requirements:

• RE compliant (Advantageous)
• Claims back ground (Essential)
• FAIS compliant (Advantageous)
• Legal background within an insurance industry (Advantageous)

Qualification & Experience:

• General Education Grade 12/ SAQA Accredited Equivalent
• Relevant 3 year Business related degree / diploma
• Dispute resolution experience
• General Experience 3 or more years’ experience in an insurance and claims environment
• STI Qualification
• Online reputation management experience

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type: Full Time

Job Functions: Insurance

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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