Telesure Vacancies – Customer Service Consultant

Job Description:

Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Job Responsibilities:

• Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.
• Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues.
• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customized responses (internal and external).
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Job Requirements:

• Matric / Grade 12/ SAQA Accredited Equivalent
• 2 or more years customer service experience (Essential); 1 year call centre experience in Financial services industry

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type: Full Time

Job Functions: Insurance

Job Location: Sandton, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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