TFG Careers Cape Town – Process Manager

Job Description:

Currently, we’re seeking to employ a Process Manager to join our dynamic operational team and manage the full Outbound process within our Midrand Distribution Centre. You will ensure that the DC operates at peak efficiency, by managing, organizing, directing, and coaching employees to meet operational goals and ensuring compliance to all standards at every turn. This ideal leader is a high performing problem solver and driver of positive employee culture.

Job Responsibilities:

• Manage stock control processes and losses
• Review and improve distribution processes and workflows to create efficiencies
• Manage and plan the day-to-day operations of your department
• Manage the call centre department to ensure order booking and all related customer queries are resolved within SLA
• Identify and report on key metrics
• Manage Achieve and drive the KPI’s relating to accuracy, speed, cost, people and compliance within the Distribution Centre

Job Requirements:

• Business acumen and experience in analysing, interpreting and applying productivity data
• A strong service-orientation, high energy levels and a strong sense of urgency
• Working knowledge of MS Office, with a strong MS Excel capability
• Advanced analytical and problem-solving skills and judgement
• Ability to handle high pressure, stress and multi-tasking

Qualification & Experience:

• At least 5 years of solid Operations Management/Process Management experience
• A post-matric qualification in Logistics- Transport Management/Supply Chain Management/Retail Business Management/Warehouse Operations Management is essential

Job Details:

Company: The Foschini Group – TFG

Vacancy Type: Full Time

Job Functions: Retail

Job Location: Cape Town, Western Cape, South Africa

Application Deadline: N/A

Apply Here

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