TFG Vacancies 2023 – Facilitator Learning and Development

Website The Foschini Group - TFG

Job Description:

A challenging position exists within the Financial Services Credit Operations department for a self-motivated and assertive individual to lead, manage and guide the training and assessment of all new hires and existing staff within a fast-paced contact centre environment. Accountable for the creation, development and implementation of a training curriculum and assessment program related to the preparation and development of relevant, current and appropriate training material to enable effective and efficient agent performance.

Job Responsibilities:

  • Coaching and reinforcement of theory and practical training
  • Ensuring design standards are defined, measured, analysed, improved and controlled for every learning intervention
  • Monitoring and perform on-going evaluation of training quality and continue assessing effectiveness of training provided
  • Ensuring training encompasses compliance standards & legislative requirements and that agents are aware thereof and trained to adhere to and meet agreed quality benchmarks
  • Delivering key training projects as they arise
  • Managing all administration and training records
  • Providing key data and metrics for monthly training reports for management forums
  • Ensuring that assessment reports are analysed & compiled timeously and accurately to provide feedback on individual trainees
  • Create and develop relevant, appropriate training material and assessments

Job Requirements:

  • Matric with any relevant tertiary qualifications in Human resources
  • Working with and motivating people
  • Ideally the person will have had leadership experience in their past
  • Minimum of +- 5 years’ experience in within a contact centre environment, specifically focused on financial services industry will be a major advantage
  • Creativity
  • Ideally the individual will need to have a knowledge of relevant legislations and regulations – BCEA, Labour Relations, POPIA, TCF

Job Details:

Company: The Foschini Group – TFG

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Parow, Western Cape, SA

Application Deadline: N/A

Apply Here

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