TFG Vacancies Call Centre – HR Services Team Leader

Job Description:

This role will lead a HR Services team to deliver operational excellence and ensure efficient and effective service delivery according to defined Service Level Agreements in a high-volume HR service environment. The role will interact with internal and external customers (employee and business).

Job Responsibilities:

• Lead, manage, coach and develop a team.
• Manage operations, effective use of systems and performance of the team.
• Identify, resolve and / or escalate appropriate customer (employee or business) issues to ensure fast and efficient resolution
• To ensure efficient team delivery and effective first-time call resolution across all HR functions including, among others, Employee Relations, Talent Acquisition, Capability, Development, Leadership, Performance and Transformation
• Continuous focus on identifying and implementing opportunities for improvement within the required People Shared Services quality assurance framework and practises.

Job Requirements:

• Demonstrated leadership ability
• HR / Related Degree
• Excellent interpersonal, verbal and written communication
• Good understanding of HR administrative, consulting and transactional activities
• High service delivery and performance mindset
• Relevant systems familiarity and experience in a shared services environment highly desirable
• 4-5 years functional HR experience

Job Details:

Company: The Foschini Group – TFG

Vacancy Type: Full Time

Job Functions: N/A

Job Location: Parow, Western Cape, SA

Application Deadline: N/A

Apply Here

jobafrican.xyz