Website Old Mutual
The ITOM engineer is responsible for effective support of the ITOM product suite on ServiceNow within Service Engineering – IT Capability Cluster. The successful candidate is responsible for proactively managing the planning, build and the support (DevOps) of IT service operations capabilities on the ServiceNow platform to enable business and strategic outcomes of a specific business segment or client area.
- Interact with Application and technical SMEs to get necessary environment information to support service map and event management work
- Cross skilling and knowledge transfer to junior technical resources
- Plan capacity, maintenance, and configuration of ServiceNow MID servers.
- Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
- Monitor discovery and service mapping results, reconciling, and addressing any anomalies.
- Be a technical expert for Event Management, Service mapping and Discovery.
- Basic knowledge on Windows, UNIX commands
- Client interaction and project delivery handling while maintaining a high standard of customer relationship and satisfaction
- Demonstrated understanding of ITIL practices/skills.
- Basic knowledge on infrastructure objects, credentials & permissions required to query information.
Qualification & Experience:
- Bachelor’s degree or equivalent diploma or certifications in the specialized IT fields
- ServiceNow experience of 4+ years.
- Must have hands 3 years’ experience in ITOM across at least any 3 of Discovery, Service Mapping, Orchestration, Cloud Management, Event Management applications.
- Scripting experience on ServiceNow (advantage)
- AWS certification (advantage)
- ServiceNow Certifications required.
- Experience with integrations with monitoring tools such as Dynatrace, Thousand Eyes, CloudWatch, New Relic, Prometheus.
- Expertise with experience in ServiceNow data source integrations
Company: Old Mutual
Vacancy Type: Full Time
Job Functions: Financial Services
Job Location: Johannesburg, Gauteng, South Africa
Application Deadline: N/A