Work From Home With Amazon – Sr. Workforce Analyst

Job Description:

In this role, you will be responsible for building relationships with a site’s leadership teams and helping them execute on a staffing plan for the highly complex teams that supports 200+ services 24/7 within Premium Support fields within AWS.

Job Responsibilities:

• Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence
• Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions
• Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan
• Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage

Job Requirements:

• 1+ years of experience building and analyzing models using various statistical tools for forecasting and optimization
• 5+ years of experience in a Workforce Management related field such as scheduling, capacity planning, real-time analytics, or workforce planning
• Bachelor’s Degree in a business, quantitative field (engineering, economics, math, and statistics), or equivalent experience
• 5+ years of experience in a demand driven customer support environment
• 3 + year of experience working with various BI reporting software: tableau, MicroStrategy, Power BI, or other related BI reporting tools

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Functions: IT Consulting

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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