
Website Amazon
Job Description:
In this role, you will be responsible for building relationships with a site’s leadership teams and helping them execute on a staffing plan for the highly complex teams that supports 200+ services 24/7 within Premium Support fields within AWS.
Job Responsibilities:
- Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence
- Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions
- Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan
- Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage
Job Requirements:
- 1+ years of experience building and analyzing models using various statistical tools for forecasting and optimization
- 5+ years of experience in a Workforce Management related field such as scheduling, capacity planning, real-time analytics, or workforce planning
- Bachelor’s Degree in a business, quantitative field (engineering, economics, math, and statistics), or equivalent experience
- 5+ years of experience in a demand driven customer support environment
- 3 + year of experience working with various BI reporting software: tableau, MicroStrategy, Power BI, or other related BI reporting tools
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Functions: IT Consulting
Job Location: Johannesburg, Gauteng, South Africa
Application Deadline: N/A
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